Welcome to My World! Let’s Begin the Journey…

Hello Everyone,

Michelle (photography by D. Blake: http://diedreblake.carbonmade.com)

I am Michelle.  After almost 20 years of working in the restaurant industry, I have decided to put pen to paper and set my thoughts down about my various experiences.  More importantly, I have decided to share the philosophy that I have developed, which enabled me to become a server of superior standing, or as I like to put it; a server-extraordinaire. 

On this blog, I will be sharing short anecdotes about daily restaurant and/or home life of being a single mom, images, and server/ restaurant tips.  Currently, I am in the process of writing my book, W.O.W. Factor! The Journey of a Server-Extraordinaire, about my life and experiences in the restaurant industry; and its accompanying skills-training manual for restaurant owners/managers, trainers, servers and other waitstaff personnel; W.O.W. Factor! What it takes to be a Server- Extraordinaire.  I will be sharing some excerpts from these writings as well.   And so, just to get us off on the right foot: 

Remember these Two Points!
1. W.O.W. is:  Welcoming – Outstanding – Wondrous
2. Being Outstanding requires S.P.E.E.D.  (This one, however, I am keeping secret until the book and manual are published… but you can always guess!)

Villa Borghese (photography by D. Blake: http://diedreblake.carbonmade.com)

So, I am welcoming you to journey with me, and to discover what makes you outstanding, and what makes the world of the restaurant industry wondrous…

 

-M’Shell, server-extraordinaire